Account Manager Skills
Becoming an account manager introduces a range of first-time responsibilities relating to client, people and programme management that many individuals feel under-equipped to deal with without proper training and guidance.
This programme is designed to run as a series of modules, each selected and tailored to the needs of the group involved. Spreading a number of modules over a reasonable period also allows for skills to embed and for content to be reflected upon and reviewed at subsequent sessions, thus enhancing the learning process.
Optional modules include:
- An introduction to the role and expectations of an account manager
- Understanding behavioural preferences and management styles
- How to adapt and connect with others for more successful interactions
- Managing client relationships
- Focusing on value and achieving results through a team
- Delivering constructive feedback
- Managing poor performance
- Focusing on results
- Account development
- Controlling account costs and service levels
- Basic negotiation skills