Management Skills for Account Managers

Becoming an account manager introduces a range of first-time responsibilities relating to client, people and programme management that many individuals feel under-equipped to deal with without proper training and guidance.

This programme is designed to run as a series of modules, each selected and tailored to the needs of the group involved.  Spreading a number of modules over a reasonable period also allows for skills to embed and for content to be reflected upon and reviewed at subsequent sessions, thus enhancing the learning process.

Optional modules include:

• An introduction to the role and expectations of an account manager
• Understanding behavioural preferences and management  styles
• How to adapt and connect with others for more successful interactions
• Managing client relationships
• Focusing on value and achieving results through a team
• Delivering constructive feedback
• Managing poor performance
• Focusing on results
• Account development
• Controlling account costs and service levels
• Basic negotiation skills