Managing Client Relationships
Designed to help consultants to retain and grow business, this session provides valuable techniques for achieving effective working relationships with different types of client and involves practical, problem-solving exercises that enable participants to immediately put into practice what they have learned.
- The value of good relationships
- Understanding different client personalities and what makes them tick
- Understanding the needs and motivation of members of the client decision making unit
- Identifying client values
- The ingredients for long-term client relationships
- Primary sources of client dissatisfaction and how to avoid them
- Principles of good client management
- How to manage a disgruntled client
- Investing in relationships for the future