RESILIENCE RESOURCE LIST
Savage Communications
CLIENT RELATIONSHIPS
Tuesday 18 & 25 January 2022
14.00-17.30
Meeting ID: 863 8119 7524
Passcode: 880310
IMPORTANT
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Download the Zoom app before the workshop.
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Dial in from your own device, in a completely separate location / meeting room from other participants wherever possible.
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Head into the waiting room 5 minutes before the start time.
ABOUT THE TRAINING
Hi everyone,
I'm looking forward to seeing you for Client Relationships training.
This bespoke course provides valuable techniques for achieving strong working relationships with clients. You will learn how to establish executive presence with clients, and deal with challenging situations, confidently and assertively. It involves practical, problem-solving exercises that will enable you to put into practice what have learned, immediately.
See you soon!
Kerry
Client Relationships
Module 1: Maintaining Standards
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Know what clients want from their agency… and what they don’t
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Develop awareness of the client world and context
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Know your leverage and the value that you bring
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Listen to understand, not reply
Module 2: Virtual Meeting Etiquette
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Know how to prepare for meetings and follow up effectively
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Contribute well in client meetings
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Understand meeting rituals and your role
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Master the art of intelligent small talk and powerful questions
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Consider your appearance, environment and technical aspects
Module 3: Challenging Situations
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Find your voice with more extraverted or senior clients
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Think on your feet
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Field difficult questions and objections
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Handle unresponsive / disinterested clients
Module 4: Confidence Building
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Get grounded and find your authentic self
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Prepare mentally, managing imposter syndrome and critical voices
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Reframe limiting beliefs
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Appreciate your personal brand strengths
PREPARATION
In preparation for these workshops, please read through the overview above and send Sarah your objectives by Friday 7 January.
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What are your objectives for the session? Please discuss this with your line manager.
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What is your biggest challenge when it comes to managing client relationships?
WHAT PEOPLE SAY
FLEISHMANHILLARD
ACCOUNT MANAGER
Kerry’s training sessions are insightful, packed with knowledge and really interactive. Invaluable.
IMMEDIATE FUTURE PR
MANAGING DIRECTOR
The results are amazing. Highly motivated staff, focused and quality teaching and most importantly a visible impact on staff skills.
LANSONS
L&D MANAGER
We have absolutely loved working with you, you’ve been a dream! People here rate your training so highly and have loved being trained with you. The comments have been wonderful.
ABOUT KERRY SAVAGE
Savage Communications was founded by senior comms practitioner, Kerry Savage (MCIPR, MCIM). She is an accredited trainer for the Chartered Institute of Public Relations. Her agency clients include Fitch (WPP), MHP (Engine Group) and FleishmanHillard (Omnicom). Prior to becoming a coach and facilitator, Kerry worked at a number of comms consultancies, including Freud Communications and Hill & Knowlton.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.
Kerry is an inspirational and dynamic trainer, who is passionate about helping others succeed. She is accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, and a member of the Association for Coaching and the European Mentoring and Coaching Council. She holds a professional certificate in executive coaching from Henley Business School and is NLP trained.
CONSULTANCIES
CORPORATE CLIENTS