CHALLENGING CLIENT CONVERSATIONS
Tuesday 23 November 2021
Meeting Room: The Pressure Cooker
ABOUT THE TRAINING
Part 1 of Client Service Excellence training: Challenging Client Conversations.
These workshops teach how to build deep and lasting relationships with clients. You will gain vital influencing skills. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.
Part 2: Trusted Advisor will take place on Wednesday 8 December.
See you soon!
Part 1: Challenging Client Conversations
Find your voice with more extraverted or senior clients
Think on your feet under pressure
Field difficult questions and objections
Handle unresponsive / disinterested clients
Deal with mistakes, elegantly
Manage expectations; deliver excellence without over-servicing
Handle unreasonable requests assertively
Learn how to say ‘yes, if…’, rather than ‘no, because’
Introduce budget conversations with confidence
Please send your answers to the questions below to Sarah by Wednesday 10 November.
Describe, in detail, a recent challenging client conversation.
What question would you like the workshop to answer?
What have you done differently / better, as a result of the Managing Busy Teams workshop? What has the impact been?
WHAT PEOPLE SAY
Thank you so much for yesterday – it was a wonderful experience (with a few lightbulb moments thrown in for good measure!).
IMMEDIATE FUTURE PR
Savage Communications provides the next generation of training. Instead of churning out mediocre ‘one size fits all’ courses, they work in partnership to deliver tailored presentations.
The results are amazing. Highly motivated staff, focused and quality teaching and most importantly a visible impact on staff skills.
Kerry’s training sessions are insightful, packed with knowledge and really interactive. Invaluable.
ABOUT KERRY SAVAGE
Kerry Savage is an inspirational and dynamic coach and trainer, who is passionate about helping others thrive.
Over the years, she has worked within many high profile organisations, including Formula 1, Sony, eBay and Christian Louboutin.
She has helped people overcome significant communications challenges, such as building their professional brand, dealing with change and presenting under pressure.
She is accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, a member of the Association for Coaching and European Mentoring and Coaching Council. She holds a post graduate certificate in executive coaching from Henley Business School and is NLP trained.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.