RESILIENCE RESOURCE LIST
Savage Communications
CHALLENGING CLIENT CONVERSATIONS
Tuesday 23 November 2021
09.30-13.30
Meeting Room: The Pressure Cooker
IMPORTANT
ABOUT THE TRAINING
Hi everyone,
Part 1 of Client Service Excellence training: Challenging Client Conversations.
These workshops teach how to build deep and lasting relationships with clients. You will gain vital influencing skills. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.
Part 2: Trusted Advisor will take place on Wednesday 8 December.
See you soon!
Kerry
Part 1: Challenging Client Conversations
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Find your voice with more extraverted or senior clients
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Think on your feet under pressure
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Field difficult questions and objections
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Handle unresponsive / disinterested clients
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Deal with mistakes, elegantly
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Manage expectations; deliver excellence without over-servicing
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Handle unreasonable requests assertively
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Learn how to say ‘yes, if…’, rather than ‘no, because’
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Introduce budget conversations with confidence
Please send your answers to the questions below to Sarah by Wednesday 10 November.
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Describe, in detail, a recent challenging client conversation.
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What question would you like the workshop to answer?
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What have you done differently / better, as a result of the Managing Busy Teams workshop? What has the impact been?
PREPARATION
WHAT PEOPLE SAY
EXPOSURE
ACCOUNT DIRECTOR
Thank you so much for yesterday – it was a wonderful experience (with a few lightbulb moments thrown in for good measure!).
IMMEDIATE FUTURE PR
MANAGING DIRECTOR
Savage Communications provides the next generation of training. Instead of churning out mediocre ‘one size fits all’ courses, they work in partnership to deliver tailored presentations.
The results are amazing. Highly motivated staff, focused and quality teaching and most importantly a visible impact on staff skills.
FLEISHMANHILLARD
ACCOUNT DIRECTOR
Kerry’s training sessions are insightful, packed with knowledge and really interactive. Invaluable.
ABOUT KERRY SAVAGE
Kerry Savage is an inspirational and dynamic coach and trainer, who is passionate about helping others thrive.
Over the years, she has worked within many high profile organisations, including Formula 1, Sony, eBay and Christian Louboutin.
She has helped people overcome significant communications challenges, such as building their professional brand, dealing with change and presenting under pressure.
She is accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, a member of the Association for Coaching and European Mentoring and Coaching Council. She holds a post graduate certificate in executive coaching from Henley Business School and is NLP trained.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.
CONSULTANCIES
CORPORATE CLIENTS