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Savage Communications

CHALLENGING CLIENT CONVERSATIONS

Tuesday 23 November 2021

09.30-13.30

Meeting Room: The Pressure Cooker

IMPORTANT

ABOUT THE TRAINING

Hi everyone,

Part 1 of Client Service Excellence training: Challenging Client Conversations.

These workshops teach how to build deep and lasting relationships with clients. You will gain vital influencing skills. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.

Part 2: Trusted Advisor will take place on Wednesday 8 December.

See you soon!

Kerry

Part 1: Challenging Client Conversations

  • Find your voice with more extraverted or senior clients

  • Think on your feet under pressure 

  • Field difficult questions and objections

  • Handle unresponsive / disinterested clients 

  • Deal with mistakes, elegantly

  • Manage expectations; deliver excellence without over-servicing

  • Handle unreasonable requests assertively 

  • Learn how to say ‘yes, if…’, rather than ‘no, because’

  • Introduce budget conversations with confidence

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Please send your answers to the questions below to Sarah by Wednesday 10 November.

  1. Describe, in detail, a recent challenging client conversation.
     

  2. What question would you like the workshop to answer? 
     

  3. What have you done differently / better, as a result of the Managing Busy Teams workshop? What has the impact been?  

PREPARATION

 

WHAT PEOPLE SAY

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EXPOSURE
 
ACCOUNT DIRECTOR

Thank you so much for yesterday – it was a wonderful experience (with a few lightbulb moments thrown in for good measure!).

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IMMEDIATE FUTURE PR
 
MANAGING DIRECTOR

Savage Communications provides the next generation of training. Instead of churning out mediocre ‘one size fits all’ courses, they work in partnership to deliver tailored presentations.
The results are amazing. Highly motivated staff, focused and quality teaching and most importantly a visible impact on staff skills.

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FLEISHMANHILLARD
 
ACCOUNT DIRECTOR

Kerry’s training sessions are insightful, packed with knowledge and really interactive. Invaluable.

ABOUT KERRY SAVAGE

Kerry Savage is an inspirational and dynamic coach and trainer, who is passionate about helping others thrive. 

Over the years, she has worked within many high profile organisations, including Formula 1, Sony, eBay and Christian Louboutin.

She has helped people overcome significant communications challenges, such as building their professional brand, dealing with change and presenting under pressure.

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She is accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, a member of the Association for Coaching and European Mentoring and Coaching Council. She holds a post graduate certificate in executive coaching from Henley Business School and is NLP trained.

Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.

CONSULTANCIES

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image3
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RedConsultancy
RedConsultancy
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Ogilvy
Ogilvy
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Four
Four
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ColeyPorterBellFinal
ColeyPorterBellFinal
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Unlimited Group
Unlimited Group
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Lansons
Lansons
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Exposure
Exposure
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FleishmanHillardFishburn.jpg
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Greenlight
Greenlight
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Clarion
Clarion
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Portas
Portas
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Talk PR 2
Talk PR 2
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NelstonBostock2
NelstonBostock2
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Greenhouse
Greenhouse
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CORPORATE CLIENTS

SonyATV
SonyATV
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Louboutin
Louboutin
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ebay
ebay
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CIPR2
CIPR2
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VICE
VICE
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FCA_edited
FCA_edited
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Odeon
Odeon
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McDonalds-logo
McDonalds-logo
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BritishFashionCouncil
BritishFashionCouncil
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NHS
NHS
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WWF
WWF
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Asda
Asda
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NetworkRail
NetworkRail
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BBC
BBC
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Savills
Savills
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