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Savage Communications

CLIENT SERVICE EXCELLENCE:

TRUSTED ADVISOR

Wednesday 14 July 2021

10.00-14.00
(with a working lunch)

Meeting Room: tbc

ABOUT THE TRAINING

Hi everyone,

Note for Kerry: recap on actions/commitments from Org Skills. 

I'm looking forward to seeing you for Part 1 of Excellent Communications Skills training: Trusted Advisor.

This workshop teaches how to build deep and lasting relationships with clients. You will gain vital influencing skills. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.

Part 2: Challenging Situations will take place on 8 September.

See you soon!

Kerry

Part 1: Trusted Advisor

Partner Relationships

  • Understand what it means to be a trusted advisor – positivity, challenge, respect, expertise, drive, initiative, ownership

  • Establish equal status 

  • Build stronger, sustainable relationships 

  • Position yourselves as confident experts 

  • Demonstrate empathy and understanding 

High Standards

  • Know what clients want from their agency… and what they don’t

  • Write clear, positive, professional emails

  • Ensure timely communication

  • Maintain excellent reporting and tracking systems 

  • Demonstrate attention to detail 

  • Hit deadlines or flag early on

 

WHAT PEOPLE SAY

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BRITISH FASHION COUNCIL

 

MARKETING MANAGER

I just wanted to say thank you so much for everything. You really are making such a difference to us all.

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POQ

 

PROJECT MANAGER

It's been a rollercoaster over the last couple of months addressing my emotions and digging deeper into my feelings and motivations in the workplace. Thank you for your help making this a productive exercise for me and helping me see the light. You're a positive and inspirational force!

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LANSONS

 

L&D MANAGER

We have absolutely loved working with you, you’ve been a dream! People here rate your training so highly and have loved being trained with you. The comments have been wonderful.  

ABOUT KERRY SAVAGE

Kerry Savage is an inspirational and dynamic coach and trainer, who is passionate about helping others thrive. 

Over the years, she has worked within many high profile organisations, including Formula 1, Sony, eBay and Christian Louboutin.

She has helped people overcome significant communications challenges, such as building their professional brand, dealing with change and presenting under pressure.

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She is an accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, a member of the Association for Coaching and NLP trained. She holds a professional certificate in executive coaching from Henley Business School. 

Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.

CONSULTANCIES

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image3
RedConsultancy
RedConsultancy
Ogilvy
Ogilvy
Four
Four
ColeyPorterBellFinal
ColeyPorterBellFinal
Unlimited Group
Unlimited Group
Lansons
Lansons
Exposure
Exposure
FleishmanHillardFishburn.jpg
FleishmanHillardFishburn.jpg
Greenlight
Greenlight
Clarion
Clarion
Portas
Portas
Talk PR 2
Talk PR 2
NelstonBostock2
NelstonBostock2
Greenhouse
Greenhouse

CORPORATE CLIENTS

SonyATV
SonyATV
Louboutin
Louboutin
ebay
ebay
CIPR2
CIPR2
VICE
VICE
FCA_edited
FCA_edited
Odeon
Odeon
McDonalds-logo
McDonalds-logo
BritishFashionCouncil
BritishFashionCouncil
NHS
NHS
WWF
WWF
Asda
Asda
NetworkRail
NetworkRail
BBC
BBC
Savills
Savills