CLIENT SERVICE EXCELLENCE:
Wednesday 14 July 2021
(with a working lunch)
Meeting Room: tbc
ABOUT THE TRAINING
Note for Kerry: recap on actions/commitments from Org Skills.
I'm looking forward to seeing you for Part 1 of Excellent Communications Skills training: Trusted Advisor.
This workshop teaches how to build deep and lasting relationships with clients. You will gain vital influencing skills. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.
Part 2: Challenging Situations will take place on 8 September.
See you soon!
Part 1: Trusted Advisor
Understand what it means to be a trusted advisor – positivity, challenge, respect, expertise, drive, initiative, ownership
Establish equal status
Build stronger, sustainable relationships
Position yourselves as confident experts
Demonstrate empathy and understanding
Know what clients want from their agency… and what they don’t
Write clear, positive, professional emails
Ensure timely communication
Maintain excellent reporting and tracking systems
Demonstrate attention to detail
Hit deadlines or flag early on
WHAT PEOPLE SAY
BRITISH FASHION COUNCIL
I just wanted to say thank you so much for everything. You really are making such a difference to us all.
It's been a rollercoaster over the last couple of months addressing my emotions and digging deeper into my feelings and motivations in the workplace. Thank you for your help making this a productive exercise for me and helping me see the light. You're a positive and inspirational force!
We have absolutely loved working with you, you’ve been a dream! People here rate your training so highly and have loved being trained with you. The comments have been wonderful.
ABOUT KERRY SAVAGE
Kerry Savage is an inspirational and dynamic coach and trainer, who is passionate about helping others thrive.
Over the years, she has worked within many high profile organisations, including Formula 1, Sony, eBay and Christian Louboutin.
She has helped people overcome significant communications challenges, such as building their professional brand, dealing with change and presenting under pressure.
She is an accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, a member of the Association for Coaching and NLP trained. She holds a professional certificate in executive coaching from Henley Business School.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.