CLIENT SERVICE EXCELLENCE:
Wednesday 8 December 2021
Meeting Room: The Pressure Cooker
ABOUT THE TRAINING
I'm looking forward to seeing you for Part 2 of Client Service Excellence training: Trusted Advisor.
These workshops teach how to build deep and lasting relationships with clients. You will gain vital influencing skills. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.
See you soon!
Part 2: Trusted Advisor
Understand what it means to be a trusted advisor – positivity, challenge, respect, expertise, drive, initiative, ownership
Know what clients want from their agency… and what they don’t
Position yourselves as confident experts
Make a persuasive business case
Demonstrate strategic thinking and insight
Build stronger, sustainable relationships
Ensure timely communication, hit deadlines and demonstrate attention to detail
WHAT PEOPLE SAY
Thank you so much for yesterday – it was a wonderful experience (with a few lightbulb moments thrown in for good measure!).
IMMEDIATE FUTURE PR
Savage Communications provides the next generation of training. Instead of churning out mediocre ‘one size fits all’ courses, they work in partnership to deliver tailored presentations.
The results are amazing. Highly motivated staff, focused and quality teaching and most importantly a visible impact on staff skills.
Kerry’s training sessions are insightful, packed with knowledge and really interactive. Invaluable.
ABOUT KERRY SAVAGE
Kerry Savage is an inspirational and dynamic coach and trainer, who is passionate about helping others thrive.
Over the years, she has worked within many high profile organisations, including Formula 1, Sony, eBay and Christian Louboutin.
She has helped people overcome significant communications challenges, such as building their professional brand, dealing with change and presenting under pressure.
She is accredited in Liberating Leadership, a licensed Insights Discovery® practitioner, a member of the Association for Coaching and European Mentoring and Coaching Council. She holds a post graduate certificate in executive coaching from Henley Business School and is NLP trained.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.