Savage Communications

CLIENT MANAGEMENT

6 & 12 May 2021

10.30-12.00

13.00-14.30

Meeting ID: 852 1217 3843
Passcode: 538223

IMPORTANT!

1. Download the Zoom app before the workshop.

2. Dial into the workshop 5 minutes before the start time. If you are late by more than 5 minutes after the start time, you will no longer have access.

3. Complete your pre-work by the deadline.

4. If you are unable to attend, email Mel, Kristina and Sarah Powell in advance, as this will affect exercises that have been prepared by the trainers.

ABOUT THE TRAINING

Hi everyone,

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I'm looking forward to seeing you for Client Management training.

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This workshop teaches what it means to be a skilled communications consultant. You will gain vital skills for influencing clients in the virtual world, via a range of channels, from email to video conferencing. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively. 

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See you soon!

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Izzy

MODULE 1

Trusted Advisor Status

• Understand what it means to be a trusted advisor – positivity, challenge, respect, expertise, drive, initiative, ownership

• Build assertiveness skills to deliver excellence

• Challenge with confidence

• Appreciate the value that you bring

MODULE 2

Confident Client Meetings

• Know how to chair meetings and contribute with conviction

• Master the art of powerful questions

• Stay present and demonstrate active listening

MODULE 3

Challenging Situations

• Find your voice with more extraverted or senior clients

• Think on your feet and field difficult questions

• Handle unresponsive / disinterested clients

• Manage expectations

MODULE 4

Budget Conversations

• Manage expectations; deliver excellence without over-servicing

• Control account costs and service levels

• Handle unreasonable requests assertively

• Introduce budget conversations with confidence

In preparation for this training, please send your responses to the questions below to  Mel  by Thursday 29 April.

1. From the workshop overview, what are your objectives for the session?
    

2. What’s the biggest client management challenge you are currently facing?

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WHAT PEOPLE SAY

SQN

MANAGING DIRECTOR

“Our team benefitted hugely from the breadth of knowledge, insight and first-hand experience delivered by Isobel. All members of our team left each of the sessions informed, invigorated and eager to put their newfound learning into practice.We look forward to working with her again in the future – highly recommended!”

Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.

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