6 & 12 May 2021
Meeting ID: 852 1217 3843
Download the Zoom app before the workshop.
Dial into the workshop 5 minutes before the start time. If you are late by more than 5 minutes after the start time, you will no longer have access.
ABOUT THE TRAINING
I'm looking forward to seeing you for Client Management training.
This workshop teaches what it means to be a skilled communications consultant. You will gain vital skills for influencing clients in the virtual world, via a range of channels, from email to video conferencing. You will learn how to establish trusted advisor status with senior clients, and deal with challenging situations, confidently and assertively.
See you soon!
Trusted Advisor Status
Understand what it means to be a trusted advisor – positivity, challenge, respect, expertise, drive, initiative, ownership
Build assertiveness skills to deliver excellence
Challenge with confidence
Appreciate the value that you bring
Confident Client Meetings
Know how to chair meetings and contribute with conviction
Master the art of powerful questions
Stay present and demonstrate active listening
Find your voice with more extraverted or senior clients
Think on your feet and field difficult questions
Handle unresponsive / disinterested clients
Manage expectations; deliver excellence without over-servicing
Control account costs and service levels
Handle unreasonable requests assertively
Introduce budget conversations with confidence
In preparation for this training, please send your responses to the questions below to Mel by Thursday 29 April.
From the workshop overview, what are your objectives for the session?
What’s the biggest client management challenge you are currently facing?
WHAT PEOPLE SAY
“Our team benefitted hugely from the breadth of knowledge, insight and first-hand experience delivered by Isobel. All members of our team left each of the sessions informed, invigorated and eager to put their newfound learning into practice.We look forward to working with her again in the future – highly recommended!”
ABOUT ISOBEL CAMIER
Isobel Camier (MCIPR) is a senior communications professional and PR trainer. She has been in the industry for over 15 years, working both agency-side and as Head of Communications for Williams F1.
Today, Isobel delivers bespoke PR workshops to agencies, corporate businesses, individuals and charities. Her talent is in tailoring training sessions to clients' specific objectives. Her training style is known for being energetic and engaging.
She has the privilege of being an accredited trainer for the Chartered Institute of Public Relations, where she runs training on a range of topics.
Her other training clients have included Red Consultancy, CC Group, Tamarindo, Clarion Communications, Erlam and media specialist Response Source.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.