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Savage Communications

CHALLENGING CLIENT CONVERSATIONS

Thursday 21 September 2023

09.30-13.00

Venue
Zetland House

WE ARE LIVE IN

IMPORTANT

There is some pre-work to complete by the deadline.

ABOUT THE TRAINING

Hi everyone,

 

I’m looking forward to seeing you all for the Challenging Client Conversations training. 

The aim of this programme is to build confident senior teams, who aren’t afraid to challenge.  
 
This workshop will provide you with valuable techniques for forging strong working relationships with different types of clients. You will gain skills to handle difficult conversations with grace and gravitas. And you'll walk tall, dealing with challenging situations, confidently and assertively. 

  • Get your voice heard with senior / extraverted clients  

  • Deal with difficult questions  

  • Manage interruptions 

  • Prepare for objections and pushback on your recommendations 

  • Handle unresponsive or disinterested clients   

See you soon!

 

Izzy

Preparation

PREPARATION

In preparation for this training, please send your responses to these questions to Sarah by Wednesday 13 September.

  1. ​​Describe, in detail, a recent challenging client conversation. 
     

  2.   What question would you like the workshop to answer? 

WHAT PEOPLE SAY

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I’ve been on many courses over the years and can honestly say this was right up there with the best. Not only was the content good but all of the sessions were engaging and you went at a great pace.

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Our team benefitted hugely from the breadth of knowledge, insight and first-hand experience delivered by Isobel. All members of our team left each of the sessions informed, invigorated and eager to put their newfound learning into practice. Highly recommended!

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I really enjoyed this workshop, they're always so interactive and engaging - I left excited to put what I've learnt into practice.

SQN
 
MANAGING DIRECTOR

FLEISHMANHILLARD
 
ACCOUNT DIRECTOR

STARLIZARD
 
CFO

ABOUT ISOBEL CAMIER

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Isobel is an expert trainer, facilitator and communications professional. She has been delivering bespoke workshops to marketing agencies, in-house teams and individuals for a number of years. Her talent is in tailoring training sessions to clients' specific objectives, and her style is known for being energetic and engaging.

 

She is rated extremely highly by her clients, which include Unlimited, FleishmanHillard, Four Communications, Lansons, Persimmon Homes and National Grid ESO.

She is licensed in Insights Discovery and has the privilege of being an accredited trainer for the Chartered Institute of Public Relations, where she runs training on a range of topics.

Before becoming a trainer, Isobel worked in the marketing industry for over 15 years, working both agency-side and as Head of Communications for Williams F1. As such, she brings deep understanding of communication, audience engagement, and influence and persuasion to all of her workshops.

Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our most recent clients.

CONSULTANCIES

CORPORATE CLIENTS

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