iStock-537821288.jpg

Savage Communications

CLIENT STANDARDS & PROFESSIONALISM

28 January & 4 February 2021

10.00-11.30

13.00-14.30

Thursday 28 January

Meeting ID: 883 9643 4488
Passcode: 653190

Thursday 4 February

Meeting ID: 844 2717 3716
Passcode: 585902

Please have a charged mobile to hand

ABOUT THE TRAINING

This interactive training programme teaches what it means to be a skilled communications consultant. It will give you a deeper understanding of the agency model. You will gain vital skills for influencing clients in the virtual world, via a range of channels, from email to video conferencing. You will learn how to establish executive presence with senior clients, and deal with challenging situations, confidently and assertively. 

MODULE 1

High standards

  • Know what clients want from their agency… and what they don’t

  • Write status reports, agendas and other important documents 

  • Demonstrate attention to detail and the importance of proofreading 

  • Hit deadlines or flag early on

  • Write professional emails

  • Develop awareness of the client world and industry

MODULE 2

Virtual meeting etiquette

  • Know how to prepare for meetings and follow up effectively

  • Contribute well in internal and external meetings 

  • Understand meeting rituals and your role

  • Master the art of intelligent small talk and powerful questions

  • Consider your appearance, environment and technical aspects

  • Stay present and demonstrate active listening

  • Maintain a strong physical presence

MODULE 3

Challenging situations

  • Find your voice with more extraverted or senior clients

  • Think on your feet

  • Handle difficult questions​

MODULE 4

Confidence building

  • Get grounded and find your authentic self

  • Prepare mentally, managing imposter syndrome and critical voices

  • Reframe limiting beliefs

  • Appreciate your personal brand strengths

 
istock-HomePage.jpg

In preparation for these workshops, please complete Parts 1 and 2 below.

Part 1

 

From the content overview above, what are the 3 most important things you’d like to learn from the training? Write these down and discuss them with your line manager before 20 January.

 

Part 2

Provide an example of a challenging client situation, what specifically you did well and what you would do differently next time.

 

Please send both parts to Roland by 20 January

PREPARATION

WHAT PEOPLE SAY

iStock-insights.jpg

SQN

 

MANAGING DIRECTOR

“Our team benefitted hugely from the breadth of knowledge, insight and first-hand experience delivered by Isobel. All members of our team left each of the sessions informed, invigorated and eager to put their newfound learning into practice.We look forward to working with her again in the future – highly recommended!”

Isobel Camier.jpg

ABOUT ISOBEL CAMIER

Isobel Camier (MCIPR) is a senior communications professional and PR trainer. She has been in the industry for over 15 years, working both agency-side and as Head of Communications for Williams F1. 

Today, Isobel delivers bespoke PR workshops to agencies, corporate businesses, individuals and charities. Her talent is in tailoring training sessions to clients' specific objectives. Her training style is known for being energetic and engaging. 
 
She has the privilege of being an accredited trainer for the Chartered Institute of Public Relations, where she runs training on a range of topics.

 

Her other training clients have included the Economic and Social Research Council, WPP agencies such as Clarion Communications, ITN executives and media specialist Response Source. 

Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our clients.

CONSULTANCIES

image3
image3
RedConsultancy
RedConsultancy
Ogilvy
Ogilvy
Four
Four
ColeyPorterBellFinal
ColeyPorterBellFinal
Unlimited Group
Unlimited Group
Lansons
Lansons
Exposure
Exposure
FleishmanHillardFishburn.jpg
FleishmanHillardFishburn.jpg
Greenlight
Greenlight
Clarion
Clarion
Portas
Portas
Talk PR 2
Talk PR 2
NelstonBostock2
NelstonBostock2
Greenhouse
Greenhouse

CORPORATE CLIENTS

SonyATV
SonyATV
Louboutin
Louboutin
ebay
ebay
CIPR2
CIPR2
VICE
VICE
FCA_edited
FCA_edited
Odeon
Odeon
McDonalds-logo
McDonalds-logo
BritishFashionCouncil
BritishFashionCouncil
NHS
NHS
WWF
WWF
Asda
Asda
NetworkRail
NetworkRail
BBC
BBC
Savills
Savills