Building on themes which came up during Challenging Client Conversations, this session will focus on providing valuable techniques for achieving even stronger working relationships with clients.
You will learn how to establish trusted advisor status with senior clients, enabling you to garner respect and ensure your voice is heard. You will come away with vital influencing skills to help you face current challenges; minimise over-servicing, set boundaries and manage expectations.
Involving practical exercises, it will enable you to implement what have learned, immediately.
Develop a client relationship strategy and build your profile with key stakeholders
Understand the components of trusted relationships and benchmark your own trusted advisor status
Get under the skin of the client’s world with advanced questioning skills and active listening
Know your leverage and the value your bring
Set boundaries and manage expectations
Push back, positively - saying yes, under your terms
What are your objectives for the session? Please discuss this with your line manager.
What is your biggest challenge when it comes to managing client relationships?
WHAT PEOPLE SAY
I’ve been on many courses over the years and can honestly say this was right up there with the best. Not only was the content good but all of the sessions were engaging and you went at a great pace.
Our team benefitted hugely from the breadth of knowledge, insight and first-hand experience delivered by Isobel. All members of our team left each of the sessions informed, invigorated and eager to put their newfound learning into practice. Highly recommended!
I really enjoyed this workshop, they're always so interactive and engaging - I left excited to put what I've learnt into practice.
Isobel is an expert trainer, facilitator and communications professional. She has been delivering bespoke workshops to marketing agencies, in-house teams and individuals for a number of years. Her talent is in tailoring training sessions to clients' specific objectives, and her style is known for being energetic and engaging.
She is rated extremely highly by her clients, which include Unlimited, FleishmanHillard, Four Communications, Lansons, Persimmon Homes and National Grid ESO.
She is licensed in Insights Discovery and has the privilege of being an accredited trainer for the Chartered Institute of Public Relations, where she runs training on a range of topics.
Before becoming a trainer, Isobel worked in the marketing industry for over 15 years, working both agency-side and as Head of Communications for Williams F1. As such, she brings deep understanding of communication, audience engagement, and influence and persuasion to all of her workshops.
Since 2004, Savage Communications has delivered training to hundreds of organisations across the UK and globally. Here is a small flavour of some our most recent clients.