MANAGEMENT & LEADERSHIP
For new managers and senior leaders
WHAT PEOPLE SAY
DIRECTOR
UNLIMITED
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A brilliant trainer, clearly very knowledgeable in the field, so I knew I was in good hands. There was loads of space for honest, open conversations which led to further understanding around different leadership perspectives and approaches. I really enjoyed the session and am looking forward to sharing my learnings with the team.
HEAD OF BRAND
BONNIER BOOKS
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An immensely useful, action focused and considered leadership course that far exceeded my expectations and delivered on all the objectives I had hoped for. I would recommend the course unreservedly.
CLIENT & PLANNING LEAD
THE7STARS
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I have had a lot of training across my career and this is definitely an absolute highlight of all of them. I have learnt so much more in the last two days, than I have in a very long time. Our trainer was such a wonderful, inviting, and open person who easily created an environment of trust to get the most out of everyone. It has reignited a spark of passion for my role and excitement for what's to come. I would love to do it again!
BRIEFING & DELEGATING
Empower others through clarity and accountability.
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Deliver clear, thorough briefings
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Step up and let go – empower others to own outcomes
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Apply High Challenge–High Support principles
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Brief according to competence and maturity
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Set objectives and deadlines with clarity
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Check for understanding and encourage questions
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Balance coaching and directing effectively
COACHING SKILLS
Embed a coaching culture in everyday leadership.
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Embed a coaching culture in day-to-day work
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Apply coaching to build ownership and growth mindset
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Know when to coach and when to direct
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Practise active listening, questioning, summarising, and paraphrasing
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Blend coaching with direction when business needs require it
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Integrate coaching into everyday management routines (1:1s, team meetings, feedback)
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Use coaching to support performance improvement and career development
FEARLESS FEEDBACK
Give and receive feedback with confidence.
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Understand why feedback is critical for growth
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Remove the awkwardness from feedback conversations
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Create psychological safety by inviting feedback
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Deliver ‘in the moment’ feedback confidently
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Structure developmental feedback (positive and critical)
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Use the right tone, language, and structure to motivate change
INTERGENERATIONAL MANAGEMENT
Lead across generations, with a focus on Gen Z.
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Understand Gen Z’s values, motivators, and expectations of work
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Appreciate generational differences in communication and style
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Map team preferences using Insights Discovery® or similar tools
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Adapt leadership approaches to engage different generations
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Inspire Gen Z without alienating other cohorts
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Balance recognition, autonomy, and structured feedback
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Create a culture where generational diversity is a strength
LEADERSHIP DEVELOPMENT
Build empowered, strategically focused teams while strengthening your leadership identity, confidence, and influence.
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Distinguish between management and leadership
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Build clarity on your leadership identity and strengths
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Prioritise time for strategic focus and better decision-making
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Manage energy and focus to avoid burnout
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Communicate a clear vision and direction
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Navigate complex hybrid team dynamics
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Build psychological safety, trust, and belonging
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Develop trust and influence with senior stakeholders
LEADING THROUGH CHANGE
Navigate change with clarity, empathy and confidence.
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Understand the change curve and leadership responses
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Balance empathy with authority when communicating change
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Recognise your natural change style and adapt as needed
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Shift from ‘danger’ to ‘opportunity’ mindset
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Deliver difficult messages with warmth, clarity, and authority
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Communicate the “why” of change responsibly
LINE MANAGER ESSENTIALS
Fundamentals for effective line management.
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Understand the responsibilities of the line manager role
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Navigate the tension between ‘friend’ and ‘manager’
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Plan and deliver effective 1:1s and check-ins
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Provide clear career and development guidance
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Set SMART objectives and expectations
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Support with training, mentoring, and resourcing
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Handle career and pay discussions confidently
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Give constructive, balanced feedback
MANAGING BUSY TEAMS
Structure and prioritise in fast-paced environments.
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Invest time to save time
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Deliver clear, efficient briefings
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Manage communication channels effectively
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Convey expectations and maintain standards under pressure
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Take a reflective, not reactive, approach
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Plan ahead to avoid bottlenecks and resourcing gaps
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Flex style to get the best from different personalities
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Challenge team members to step up, even when busy
MOTIVATING TEAMS
Inspire teams through values, recognition and positive psychology.
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Recognise and value differences in others
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Inspire teams to deliver high standards
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Deliver recognition that is heard and appreciated
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Understand intrinsic vs extrinsic motivators
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Identify and honour colleagues’ values systems
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Apply strengths-based coaching and positive psychology
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Give meaningful positive feedback that drives performance
PEOPLE & PERFORMANCE MANAGEMENT
Flex your style and drive high performance.
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Understand and flex your management style
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Motivate teams to sustain morale and performance
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Delegate and brief consistently, even under pressure
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Apply coaching and questioning to draw out strengths
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Diagnose and address poor performance
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Communicate expectations clearly and assertively
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Provide developmental feedback (positive and critical)
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Use recognition and rewards effectively