MANAGEMENT & LEADERSHIP
For new managers and senior leaders
WHAT PEOPLE SAY
DIRECTOR
UNLIMITED
​
A brilliant trainer, clearly very knowledgeable in the field, so I knew I was in good hands. There was loads of space for honest, open conversations which led to further understanding around different leadership perspectives and approaches. I really enjoyed the session and am looking forward to sharing my learnings with the team.
HEAD OF BRAND
BONNIER BOOKS
​
An immensely useful, action focused and considered leadership course that far exceeded my expectations and delivered on all the objectives I had hoped for. I would recommend the course unreservedly.
CLIENT & PLANNING LEAD
THE7STARS
​
I have had a lot of training across my career and this is definitely an absolute highlight of all of them. I have learnt so much more in the last two days, than I have in a very long time. Our trainer was such a wonderful, inviting, and open person who easily created an environment of trust to get the most out of everyone. It has reignited a spark of passion for my role and excitement for what's to come. I would love to do it again!
BRIEFING & DELEGATING
Empower others through clarity and accountability.
-
Deliver clear, thorough briefings
-
Step up and let go – empower others to own outcomes
-
Apply High Challenge–High Support principles
-
Brief according to competence and maturity
-
Set objectives and deadlines with clarity
-
Check for understanding and encourage questions
-
Balance coaching and directing effectively
COACHING SKILLS
Embed a coaching culture in everyday leadership.
-
Embed a coaching culture in day-to-day work
-
Apply coaching to build ownership and growth mindset
-
Know when to coach and when to direct
-
Practise active listening, questioning, summarising, and paraphrasing
-
Blend coaching with direction when business needs require it
-
Integrate coaching into everyday management routines (1:1s, team meetings, feedback)
-
Use coaching to support performance improvement and career development
FEARLESS FEEDBACK
Give and receive feedback with confidence.
-
Understand why feedback is critical for growth
-
Remove the awkwardness from feedback conversations
-
Create psychological safety by inviting feedback
-
Deliver ‘in the moment’ feedback confidently
-
Structure developmental feedback (positive and critical)
-
Use the right tone, language, and structure to motivate change
INTERGENERATIONAL MANAGEMENT
Lead across generations, with a focus on Gen Z.
-
Understand Gen Z’s values, motivators, and expectations of work
-
Appreciate generational differences in communication and style
-
Map team preferences using Insights Discovery® or similar tools
-
Adapt leadership approaches to engage different generations
-
Inspire Gen Z without alienating other cohorts
-
Balance recognition, autonomy, and structured feedback
-
Create a culture where generational diversity is a strength
LEADERSHIP DEVELOPMENT
Build empowered, strategically focused teams while strengthening your leadership identity, confidence, and influence.
-
Distinguish between management and leadership
-
Build clarity on your leadership identity and strengths
-
Prioritise time for strategic focus and better decision-making
-
Manage energy and focus to avoid burnout
-
Communicate a clear vision and direction
-
Navigate complex hybrid team dynamics
-
Build psychological safety, trust, and belonging
-
Develop trust and influence with senior stakeholders
LINE MANAGER ESSENTIALS
Fundamentals for effective line management.
-
Understand the responsibilities of the line manager role
-
Navigate the tension between ‘friend’ and ‘manager’
-
Plan and deliver effective 1:1s and check-ins
-
Provide clear career and development guidance
-
Set SMART objectives and expectations
-
Support with training, mentoring, and resourcing
-
Handle career and pay discussions confidently
-
Give constructive, balanced feedback
MANAGING BUSY TEAMS
Structure and prioritise in fast-paced environments.
-
Invest time to save time
-
Deliver clear, efficient briefings
-
Manage communication channels effectively
-
Convey expectations and maintain standards under pressure
-
Take a reflective, not reactive, approach
-
Plan ahead to avoid bottlenecks and resourcing gaps
-
Flex style to get the best from different personalities
-
Challenge team members to step up, even when busy
MOTIVATING TEAMS
Inspire teams through values, recognition and positive psychology.
-
Recognise and value differences in others
-
Inspire teams to deliver high standards
-
Deliver recognition that is heard and appreciated
-
Understand intrinsic vs extrinsic motivators
-
Identify and honour colleagues’ values systems
-
Apply strengths-based coaching and positive psychology
-
Give meaningful positive feedback that drives performance
PEOPLE & PERFORMANCE MANAGEMENT
Flex your style and drive high performance.
-
Understand and flex your management style
-
Motivate teams to sustain morale and performance
-
Delegate and brief consistently, even under pressure
-
Apply coaching and questioning to draw out strengths
-
Diagnose and address poor performance
-
Communicate expectations clearly and assertively
-
Provide developmental feedback (positive and critical)
-
Use recognition and rewards effectively
LEADING THROUGH CHANGE
Navigate change with clarity, empathy and confidence.
-
Understand the change curve and leadership responses
-
Balance empathy with authority when communicating change
-
Recognise your natural change style and adapt as needed
-
Shift from ‘danger’ to ‘opportunity’ mindset
-
Deliver difficult messages with warmth, clarity, and authority
-
Communicate the “why” of change responsibly